Why is the offer not available on my preferred date/time?

Sometimes, especially in high season, slots can fill up very quickly, which leads to certain slots not being available anymore.  If this happens, the activity provider will offer you an alternative, which you will have to confirm via the messaging tool. Please don't forget to answer the provider, as your booking will otherwise not be confirmed. Clic...

Who do I contact if I have not gotten any answer to my booking request within 24 hours?

If you have not received a confirmation within 24 hours, your booking request has not been accepted yet - but don't worry, we are here to help you!  Here is what you can do yourself:  First, check the spam folder in  your email account to make sure you really have not received a confirmation.  Log in into your CheckYeti account, click on "Messages" ...

Do I get a confirmation of my booking request?

Yes, as soon as you have entered your card details on CheckYeti, you will receive an email. This can already be the booking confirmation or a booking request confirmation, depending on your offer. Do I need to print the confirmation email? You can either show it on your phone or print the confirmation....

Why was my booking request declined?

You can see the reason why your booking was declined by the provider in the decline message that we sent to you. Do not worry - you will of course not be charged for this booking, and the pre-authorization on your credit card has already been released. Depending on your bank, it may take up to 10 days now for the amount to show on your account.  In ...

How can I add additional participants to my booking?

Generally, adding participants is possible, as long as there are still free capacities for the activity you have booked.  How to easily add a participant to your booking? If you have booked a group activity:   Go to our website www.checkyeti.com  and simply book the same activity on the same date and time and under the same name (if possible). This ...

Can I remove a participant or reduce the duration of the activity?

Removing  participants :  Generally, removing one or more participants is possible, but remember that the cancellation policy of the offer you booked will apply, so make sure you check that first.  If you want to know what the cancellation policy of your booking is, take a look at this article:  What is the cancellation policy of my booking on Check...

How can I change the start date/time of my booking on CheckYeti?

Changing the date or time of your activity always depends on the availability of the provider. Our team will try everything to help you change your booking. Please click on the link below and fill in the contact form with all the necessary information so that our support team can take care of your request: Click here to send us a contact form Our Su...

Can I reschedule my activity without a fixed date?

If you would like to reschedule your activity with the same provider, but are not sure which date to pick, we can offer you a special voucher.  This voucher will enable you to reschedule your activity directly with the provide r. It will be valid for one year starting from the original start date and is subject to the availability of the provider. T...

I made a mistake - how can I change the details of my booking on CheckYeti?

Generally, changing the details of your booking should be possible, but all changes should be subject to the availability of the provider.  Please click on the link below and fill in the contact form with all the necessary information in order to change the details of your booking:  Click here to send us a contact form .  The earlier you provide us ...

COVID-19: How do I find out if my activity can take place?

If you booked an activity that cannot take place, your activity provider should let you know beforehand.  Should you still want to make sure if the activity can take place, we recommend  contacting the provider directly .  You can either do so by sending them a message through the messaging platform on CheckYeti, or you can call them directly. Their...

What is the cancellation policy of my booking on CheckYeti?

The easiest way to check your cancellation policy is by logging into your CheckYeti account. You will find the information in the header "Bookings" if you open the drop-down ("show details").   CheckYeti offers three different cancellation policies, which depend on the offer you booked: Flexi: Full refund* up to 24 hours before the start of the acti...

How do I cancel my booking on CheckYeti?

The easiest way to cancel your booking is by logging into your CheckYeti account:  Log into your account  Login your CheckYeti account , click on "Bookings" and then click on the button "Cancel booking". The specific cancellation policy of your activity will be shown directly so please  read it very carefully before canceling .  In order to complete...

How can I cancel my booking request on CheckYeti?

If you want to cancel a booking request that has not been accepted yet, our Operations Team will take care of canceling the request.  To cancel your booking request on CheckYeti, you can either send us a message to  Click here to send us a contact form or call us directly on: Austria :  +43 1 38 65 020 Germany:  +49 322 1107 4680 Switzerland: +41 44...

I'm trying to cancel my booking but it does not work. Help!

Please double-check if the reason for cancelling you stated contains a minimum of 30 characters. If the issue still persists, please send us a message including the booking you would like to cancel, the reason, the error message you received, and ideally also the browser you used: Click here to send us a contact form...

I got an alternative proposal from the provider, but it doesn't suit my schedule. How do I cancel my booking?

If the alternative does not suit you, you just need to log into your CheckYeti account, click on "Messages" and let the provider know that you can not accept the alternative date/time. Click here to   Login your CheckYeti account .   The provider will decline/cancel your booking and you will, of course, be fully refunded.  If you did not receive a d...

My booking on CheckYeti got declined. When will I receive my refund?

We are sorry to hear that your booking had to be declined by the provider. But do not worry - you will of course not be charged for this booking and the pre-authorization on your credit card has already been released. Depending on your bank, it may take up to 10 days now for the amount to show on your account. In order to help you find a good altern...