Since many of our activities are weather-dependent, sometimes our providers are forced to cancel confirmed bookings, in particular in case of dangerous weather conditions or force majeure. It is the decision of the provider themselves if they consider the conditions too dangerous. If you are unsure about whether the activity will take place, please contact the provider directly (via our messaging platform or the phone number on your booking confirmation).
If the activity cannot take place, the provider will inform you.
You will generally have two options:
- reschedule the activity to another date (if possible)
- or, if rescheduling is not an option, you can also cancel the activity. In this case, you will, in the vast majority of cases, receive a full refund.
If your booking has to be canceled, the activity provider will take care of the cancellation, and you should receive an email. Should you have not received a cancellation email by the time your booking should take place, please contact our team here: Click here to send us a contact form.