What happens in case of bad weather?
Since many of our activities are weather-dependent, sometimes our providers are forced to cancel confirmed bookings, in particular in case of dangerous weather conditions or force majeure. It is the decision of the provider themselves if they consider the conditions too dangerous. If you are unsure about whether the activity will take place, please ...
Where is my meeting point?
You will find the meeting point of your activity on your booking confirmation email and/or the PDF attached to the email. If your meeting point has to be arranged individually, the provider should notify you via email or phone before the start of the activity. If you have not heard from them yet, please contact them directly - either via the messagi...
Do I need to be at the meeting point in advance?
Yes! Generally, it is recommended to be at the meeting point 15-20 minutes prior to the start of the activity. In order to find exact specifications on your meeting point, we recommend having a look at your booking confirmation email. If you are not able to find the meeting point on the day of the activity, please call the provider as soon as possib...
Can the provider pick us up?
Some of our providers offer a pick-up service. Your booking confirmation or the product description on the website should give you information about possible pick-up services. If you'd like to arrange a pick-up, please contact the provider directly (via the messaging platform or the telephone number shown in your booking confirmation email). Click h...
How do I contact the provider of the activity?
There are two ways to get in touch with the provider of your activity: You can contact the provider via phone (you should find the number on your booking confirmation) You can send a direct message via your CheckYeti account on our website. If you want to login to your CheckYeti account, click here to get to the login page. ...
Do I need to provide a medical certificate or parental authorization for children under 18?
Generally, this will be dependent on the activity. Written parental consent might be needed for some activities like Rafting and Canyoning if children under 18 are not accompanied by their parents. Please take a look at the product description of your activity to get more information regarding age requirements. For further information, we recommend...
COVID-19: Which safety measures do I have to follow during my activity?
The mandatory COVID-19 health and safety measures depend on the type of activity and the country or region. Your activity provider will inform you about the local regulations. To contact the provider beforehand, just send them a message via the messaging tool or call them directly . In any case, please stick to general COVID-19 health measures, su...
