What is the cancellation policy of my booking on CheckYeti?

The easiest way to check your cancellation policy is by logging into your CheckYeti account. You will find the information in the header "Bookings" if you open the drop-down ("show details").   CheckYeti offers three different cancellation policies, which depend on the offer you booked: Flexi: Full refund* up to 24 hours before the start of the acti...

How do I cancel my booking on CheckYeti?

The easiest way to cancel your booking is by logging into your CheckYeti account:  Log into your account  Login your CheckYeti account , click on "Bookings" and then click on the button "Cancel booking". The specific cancellation policy of your activity will be shown directly so please  read it very carefully before canceling .  In order to complete...

How can I cancel my booking request on CheckYeti?

If you want to cancel a booking request that has not been accepted yet, our Operations Team will take care of canceling the request.  To cancel your booking request on CheckYeti, you can either send us a message to  Click here to send us a contact form or call us directly on: Austria :  +43 1 38 65 020 Germany:  +49 322 1107 4680 Switzerland: +41 44...

I'm trying to cancel my booking but it does not work. Help!

Please double-check if the reason for cancelling you stated contains a minimum of 30 characters. If the issue still persists, please send us a message including the booking you would like to cancel, the reason, the error message you received, and ideally also the browser you used: Click here to send us a contact form...

I got an alternative proposal from the provider, but it doesn't suit my schedule. How do I cancel my booking?

If the alternative does not suit you, you just need to log into your CheckYeti account, click on "Messages" and let the provider know that you can not accept the alternative date/time. Click here to   Login your CheckYeti account .   The provider will decline/cancel your booking and you will, of course, be fully refunded.  If you did not receive a d...

My booking on CheckYeti got declined. When will I receive my refund?

We are sorry to hear that your booking had to be declined by the provider. But do not worry - you will of course not be charged for this booking and the pre-authorization on your credit card has already been released. Depending on your bank, it may take up to 10 days now for the amount to show on your account. In order to help you find a good altern...