You can see the reason why your booking was declined by the provider in the decline message that we sent to you.

Do not worry - you will of course not be charged for this booking, and the pre-authorization on your credit card has already been released. Depending on your bank, it may take up to 10 days now for the amount to show on your account. 

In order to help you find a good alternative, we have put together a list of options for you! You just need to go to the decline email, click on the green button "Alternative Offers" and have a look at all the offers that are waiting for you!

If you need some help here, our Customer Happiness Team will be very happy to help you find the perfect offer. You can send us your request here click here to send us a contact form or directly call us on:

Austria : +43 1 38 65 020

Germany: +49 322 1107 4680

Switzerland: +41 44 580 23 73

France: +33 4 80 82 00 00

UK: +44 20 38 85 00 25

Italy: +39 04 71 15 21 700

Netherlands: +31 20 22 51 000

Spain: +34 91 09 20 971

Czech Rep.: +420 234 709 593

Poland: +48 224 810 521