Why is the offer not available on my preferred date/time?
Sometimes, especially in high season, slots can fill up very quickly, which leads to certain slots not being available anymore. If this happens, the activity provider will offer you an alternative, which you will have to confirm via the messaging tool. Please don't forget to answer the provider, as your booking will otherwise not be confirmed. Clic...
Who do I contact if I have not gotten any answer to my booking request within 24 hours?
If you have not received a confirmation within 24 hours, your booking request has not been accepted yet - but don't worry, we are here to help you! Here is what you can do yourself: First, check the spam folder in your email account to make sure you really have not received a confirmation. Log in into your CheckYeti account, click on "Messages" ...
Do I get a confirmation of my booking request?
Yes, as soon as you have entered your card details on CheckYeti, you will receive an email. This can already be the booking confirmation or a booking request confirmation, depending on your offer. Do I need to print the confirmation email? You can either show it on your phone or print the confirmation....
Why was my booking request declined?
You can see the reason why your booking was declined by the provider in the decline message that we sent to you. Do not worry - you will of course not be charged for this booking, and the pre-authorization on your credit card has already been released. Depending on your bank, it may take up to 10 days now for the amount to show on your account. In ...
How can I add additional participants to my booking?
Generally, adding participants is possible, as long as there are still free capacities for the activity you have booked. How to easily add a participant to your booking? If you have booked a group activity: Go to our website www.checkyeti.com and simply book the same activity on the same date and time and under the same name (if possible). This ...
Can I remove a participant or reduce the duration of the activity?
Removing participants : Generally, removing one or more participants is possible, but remember that the cancellation policy of the offer you booked will apply, so make sure you check that first. If you want to know what the cancellation policy of your booking is, take a look at this article: What is the cancellation policy of my booking on Check...
How can I change the start date/time of my booking on CheckYeti?
Changing the date or time of your activity always depends on the availability of the provider. Our team will try everything to help you change your booking. Please click on the link below and fill in the contact form with all the necessary information so that our support team can take care of your request: Click here to send us a contact form Our Su...
Can I reschedule my activity without a fixed date?
If you would like to reschedule your activity with the same provider, but are not sure which date to pick, we can offer you a special voucher. This voucher will enable you to reschedule your activity directly with the provide r. It will be valid for one year starting from the original start date and is subject to the availability of the provider. T...
I made a mistake - how can I change the details of my booking on CheckYeti?
Generally, changing the details of your booking should be possible, but all changes should be subject to the availability of the provider. Please click on the link below and fill in the contact form with all the necessary information in order to change the details of your booking: Click here to send us a contact form . The earlier you provide us ...
COVID-19: How do I find out if my activity can take place?
If you booked an activity that cannot take place, your activity provider should let you know beforehand. Should you still want to make sure if the activity can take place, we recommend contacting the provider directly . You can either do so by sending them a message through the messaging platform on CheckYeti, or you can call them directly. Their...
