Who can sign up on CheckYeti?

Anyone who has the legally required qualifications and approvals for providing specific winter sports or outdoor activity under the respective local laws can offer his activities on CheckYeti....

Why should I sign up on CheckYeti?

CheckYeti is a powerful marketing tool for activity providers to increase their presence on the Internet and optimize their capacity. CheckYeti is already used by numerous providers throughout Europe. Registration is free of charge....

How much does it cost to join CheckYeti?

Registration and creation of a profile on CheckYeti is free of charge. CheckYeti works with a commission model where you only pay if you accept bookings and earn money with them....

Can I promote my CheckYeti profile on my blog, on my Facebook page or on other websites?

We would highly recommend you to link, share and promote your CheckYeti profile in all your online sites. Anyone who views your CheckYeti profile is a potential future customer of yours and might be interested in one of your offers and send you a booking request right away....

How do I sign up on CheckYeti?

To sign up to CheckYeti, please send us a message with your company details to support@checkyeti.com. Then we will contact you personally and afterwards we will support you with the profile creation....

How do I edit my personal profile page and how do I upload pictures on my CheckYeti profile?

To edit your CheckYeti profile, click on "Login" in the "Provider" area (lower part of the website). Afterwards you can enter all the information in your personal cockpit, create offers and upload pictures....

I cannot find my profile/my offers on CheckYeti - what can I do?

To appear in the search results, you have to create at least one active offer on your CheckYeti profile. Your profile and offers must be complete before they can be found. This includes price, profile description, profile picture, offer details, offer picture, regions, languages and currency....

Why do I need to enter my bank details?

In order to ensure a fast handling of payments, it is crucial that you complete the section "Billing details" immediately (incl. ID upload). In order to be able to transfer money to you, we urgently need your bank account details (and a copy of your identity card). You can easily do both in your CheckYeti profile....

I forgot my password to acces my CheckYeti account - what can I do?

If you forgot your password please click on "Provider login" and then on the "Forgot your password?" button. Enter the email address you use for CheckYeti and you will receive an email with a link to a page where you can set your new password....

How can I change my email address?

To change the email address you use for CheckYeti, simply send us a message with your name, your new email address and the email address you don't want to use anymore to support@checkyeti.com or simply use our contact form Click here to send us a contact form....

How do I delete my CheckYeti account?

To delete your CheckYeti account, please send us a message to support@checkyeti.com. Of course, we would like to know what prompted you to make this decision....

How do I manage my bookings on CheckYeti?

You can easily create, view and manage your offers in your CheckYeti account. You can also specify, for example, whether your offer is intended for customers with a certain level of experience, whether there is a minimum number of participants, in which region the offer is valid and much more. You should also upload an appealing picture for each off...

Do I have to update my calendar on CheckYeti ?

Yes, an updated calendar will have a positive impact on the customer experience. It will also help to minimize declines of booking requests and thereby make customers happy....

I want to create an activity offered in a destination not yet listed on CheckYeti - what can I do?

We are constantly working on expanding the number of destination offered. If your destination is not yet listed, please send us a message to support@checkyeti.com. Please note that currently your small destination might be linked together with a bigger one. In this case you can simply select the bigger destination when creating your offers....

How do I handle my booking requests?

If you receive a booking request, please accept it immediately but latest within 24 hours. If you cannot keep the requested details, make sure to offer the customer a concrete alternative via our messaging center. You can accept a booking request by logging in to your CheckYeti account and navigating to "New requests"....

Does it have a negative impact if I decline a booking on CheckYeti?

Yes, declining booking requests will have a negative impact on your CheckYeti ranking. To avoid this and to not disappoint customers please offer concrete alternatives to the customers directly via the messaging center and  keep your calendar updated (simply log in to your CheckYeti account and update the offer calendars under "Activities offered")....

How long do I have time to respond to a booking request?

You should respond to requests as soon as possible but latest within 24 hours. After that time CheckYeti reserves the right to cancel the booking request or allocate it to another provider....

What happens if I don't respond within 24 hours?

After 24 hours CheckYeti reserves the right to cancel the booking request or allocate it to another provider. Not responding will have a negative impact on your CheckYeti ranking....

I confirmed a booking - what's next?

Please make sure you have communicated all the necessary details to the customer (meeting point, your contact information etc.). After the successful completion of your activity motivate your customers to leave a positive recommendation via CheckYeti. The more recommendations you receive, the more attractive your CheckYeti profile and offers become ...

How will I receive payment?

Payments are transferred to your bank account. Please make sure you have completed your bank account details in your CheckYeti account. Otherwise we will not be able to transfer money to you....

When will I receive the payment for the booking?

Booked activities are collected 1-2 times a month and the respective amount is transferred to your bank account....

Do I get an invoice?

Yes, you will receive an invoice via email automatically up to two times a month if the activity has taken place successfully....

Is it possible to cancel an already confirmed booking as a provider?

Providers may only cancel an accepted booking in exceptional cases. If you have to cancel, please contact us at support@checkyeti.com....

What happens in case of a customer cancellation?

If the customer cancels a confirmed booking, our refund policies apply. If you are entitled to a cancellation fee we will make the respective transfer to your bank account and you will be informed via email....

Which cancellation policies (applicable for cancellations by customers) can I choose?

You can select from the following three customer cancellation policies for each of your offers:  Flexible: Full customer refund up to 24 hours before activity start. Standard: Full refund up to 31 days prior to the start of the activity, 80% refund between 30 and 8 days prior to the start of the activity and 50% refund between 7 days and 24 hours pr...